Our commitments

All about our commitments

The categories

Tourist Offices are classified into different categories according to the size of their territory, the number of tourists they attract and the services they offer.

Category I is the highest category for a Tourist Office, corresponding to a large-scale, high-quality Tourist Office, and this is the one we have in La Ciotat!

Category 1 commitments

The labels

Labels are certifications issued by the French government to recognise the quality of the services and facilities offered by Tourist Offices. These labels are based on a grid of precise criteria defined by the Ministry of Tourism.

For our part, the Tourist Office has renewed its Tourisme & Handicap label for 2025 (valid for 5 years). This label is awarded to Tourist Offices that have set up facilities and services adapted for people with disabilities.

Tourism quality commitments

Better welcome, better advice, better satisfaction

La Ciotat Tourist Office has been awarded the Quality Tourism label. As such, it undertakes to :

Looking after the environment

Maintaining a pleasant reception area

Keeping the premises and surrounding area clean

Understanding and anticipating everyone's expectations

Provide a fast, efficient telephone service

Facilitate visitor access with appropriate signage and accessibility

Adapt opening hours

Communicating clear and precise information

Provide clear, reliable and up-to-date tourist information

Provide detailed information on the services on offer in the destination

Treat every visitor as a guest

Deal with each visitor as soon as they arrive

Dealing with unforeseen requests by offering alternative solutions

Limiting waiting time

Guarantee a high level of visitor satisfaction

Personalising your welcome according to the type of customer

Meet the needs expressed by each visitor by listening appropriately

Facilitating contact with foreign-speaking visitors

Meet the specific needs of visitors with disabilities

Measuring and improving reception quality

Gather visitor feedback and take it into account

Carry out regular in-house assessments of reception quality

Take the necessary steps to improve reception quality

Work in synergy with the bodies responsible for tourism in our sector: Comité Régional du Tourisme PACA – Provence Tourisme, etc.

Commitments to sustainable development

La Ciotat Tourist Office is committed to an environmental approach and carries out a number of actions in this area on a daily basis.

Lighting and electrical equipment

We use LEDs and energy-saving light bulbs for our lighting

We have adopted energy-saving practices

We switch off electrical equipment – PCs, photocopiers and power strips – outside opening hours

We use the eco-friendly search engine Ecosia

The lighting is switched on only when necessary and switched off when the Tourist Office is closed

If staff are away from their desks for an extended period during the day, we systematically switch off our computers

We adjust the lighting according to the seasons and weather conditions

We check the room temperature before using the heating or air conditioning. The heating is switched on when the room temperature is below 21°C. The air conditioning is switched on when the room temperature is above 26°C

We do not include email signatures in internal emails to reduce file size

Where possible, we purchase second-hand equipment.

Paper management

We only print when necessary

We prioritise double-sided printing to minimise the amount we print

We recycle printed documents for our in-house printing

We manage our stock levels to meet visitor demand.

We work with printers that hold eco-labels (PEFC and Imprim Vert)

We encourage visitors to view the Tourist Office’s publications on the Tourist Office website rather than receiving paper copies by scanning a QR code available in the reception area and on an outdoor sign.

We encourage visitors to download our publications from the Tourist Office website or to receive the requested material by email rather than having it sent automatically by post

We send our mail at the Lettre Verte rate (more economical and environmentally friendly, lower CO2 emissions, delivery within 48 hours)

We transport our publications to trade fairs to minimise postage costs

Shop

We sell items sourced mainly from local producers and artisans.

Travel

We recommend car pooling and public transport to attend meetings and take part in external events.

We limit travel for staff living outside the conurbation. They can take advantage of at least one day of teleworking per week.

We encourage visitors to travel by publictransport or bicycle.

Selective sorting and waste management

We sort recyclable materials (cardboard, paper, plastic) in-house and place them in the designated bins located 50 metres away on Boulevard Anatole France

We have installed an outdoor ash bin which collects cigarette ends and converts them into fuel for energy production

We collect used batteries

We prioritise the purchase of eco-friendly products

We use reusable water bottles or small bottles that we refill as often as we like

We provide dog waste bags on request

We have installed aerators on the taps in the Tourist Office to reduce water usage