Our commitments

All about our commitments

The categories

Tourist Offices are classified into different categories according to the size of their territory, the number of tourists they attract and the services they offer.

Category I is the highest category for a Tourist Office, corresponding to a large-scale, high-quality Tourist Office, and this is the one we have in La Ciotat!

Commitments Category 1

The labels

Labels are certifications issued by the French government to recognise the quality of the services and facilities offered by Tourist Offices. These labels are based on a grid of precise criteria defined by the Ministry of Tourism.

For our part, the Tourist Office has renewed its Tourisme & Handicap label for 2025 (valid for 5 years). This label is awarded to Tourist Offices that have set up facilities and services adapted for people with disabilities.

Tourism quality commitments

Better welcome, better advice, better satisfaction

La Ciotat Tourist Office has been awarded the Quality Tourism label. As such, it undertakes to :

Looking after the environment

Maintaining a pleasant reception area

Keeping the premises and surrounding area clean

Understanding and anticipating everyone's expectations

Provide a fast, efficient telephone service

Facilitate visitor access with appropriate signage and accessibility

Adapt opening hours

Communicating clear and precise information

Provide clear, reliable and up-to-date tourist information

Provide detailed information on the services on offer in the destination

Treat every visitor as a guest

Deal with each visitor as soon as they arrive

Dealing with unforeseen requests by offering alternative solutions

Limiting waiting time

Guarantee a high level of visitor satisfaction

Personalising your welcome according to the type of customer

Meet the needs expressed by each visitor by listening appropriately

Facilitating contact with foreign-speaking visitors

Meet the specific needs of visitors with disabilities

Measuring and improving reception quality

Gather visitor feedback and take it into account

Carry out regular in-house assessments of reception quality

Take the necessary steps to improve reception quality

Work in synergy with the bodies responsible for tourism in our sector: Comité Régional du Tourisme PACA – Provence Tourisme, etc.

Commitments to sustainable development

La Ciotat Tourist Office is committed to an environmental approach and carries out a number of actions in this area on a daily basis.

Lighting and electrical equipment

We use LEDs and low-energy bulbs for our lighting

We have adopted energy-saving measures

We switch off electrical equipment – PCs and photocopiers – outside opening times and periods

Lighting is switched on only when necessary and off when the Tourist Office is closed.

If there is a prolonged absence at a workstation during the day, we systematically switch off our computer workstations

We adapt the lighting to the seasons and weather conditions

Paper management

We print only when necessary

We prefer to print on both sides of the page to limit printing

We recycle printed documents for internal use

We manage stocks in line with visitor demand.

We work with printers who hold eco-environmental labels(PEFC and Imprim Vert).

We encourage visitors to download our publications from the Tourist Office website or to receive the requested documentation by email rather than systematically sending it by post.

We send our mail at the Green Letter rate (more economical and ecological, less CO2 emissions, delivery within 48 hours)

We transport our publications to trade fairs in order to limit shipping costs

Shop

We sell items sourced mainly from local producers and artisans.

Travel

We recommend car pooling and public transport to attend meetings and take part in external events.

We limit travel for staff living outside the conurbation. They can take advantage of at least one day of teleworking per week.

We encourage visitors to travel by publictransport or bicycle.

Selective sorting and waste management

We sort products (cardboard, paper) for recycling internally and deposit them in the containers provided, 50 metres away on Boulevard Anatole France.

We have installed an outdoor ashtray that collects cigarette butts and converts them into fuel for energy production

We collect used batteries and small cells

We favour the purchase of eco-environmental products

We use reusable water bottles or small bottles that we fill as much as we like

We provide dog excrement bags on request